CAVO Collector Club

Welcome to our CAVO Collector Club!

As a valued member of our community, you're more than just a customer—you’re part of an exclusive circle of cultural connoisseurs who appreciate everything around music culture.

Through our CAVO Collector Club, we offer you Exclusive Rewards, Special Offers, and Early Access to iconic lifestyle products that reflect your passions and interests!

 

Here are the Terms & Conditions of our Collector Club:

 

Earning Points
Every 100AED spent on 'CAVO.ae' earns 20 Points;

There are the 5 ways to earn points: Signing Up, Subscribing to Newsletter, Placing an order, Writing Product Reviews, and Celebrating a birthday

Points will be credited to the member’s account once the product has been fulfilled from our warehouse.

Purchases made prior to joining our Loyalty Program will not be eligible for retroactive claims.

None of the points can be withdrawn as cash, exchanged for another form of credit, or transferred to any other account.

 

Benefits
CashBack: Each 10 point collected is equivalent to 1 AED OFF your order. The more points you collect, the bigger the discounts.
Exclusivity: Access to members-only products, pre-orders, and promotions
VIP Tiers: Unlock higher rewards and special perks as you accumulate more points
Bonus Points: Earn extra points through special promotions and events.

 

VIP Tiers

Silver VIP Tier: Members will attain Silver VIP status upon earning 400 points within a calendar year. Achieving this tier grants an additional 3% discount, which can be automatically redeemed at checkout, offering even greater value and an exclusive benefit.

Gold VIP Tier: Members will attain Gold VIP status upon earning 800 points within a calendar year. Achieving this tier grants an additional 6% discount, which can be automatically redeemed at checkout, offering even greater value and an exclusive benefit.

Members qualify for Tiers based on their cumulative spend in the last 12 months and in order to be upgraded to the next Tier, a Member must reach a certain points threshold, as detailed above, within a 12-month period
When a member upgrades any time during the 12month period, the new tier will apply for 12 months from the date of upgrade. 

 

Referrals
Every friend you refer earns you an instant 5 AED OFF Coupon. Your referred friend will also receive a 5 AED OFF Coupon, making it rewarding for both of you to share and save..

 

Exchange/Refunds:

If a customer purchases a product using the Loyalty Program points, and he/she decide to exchange or return that product within the permitted 14 days period following the purchase, then by the end of the month the points will be amended from the customer's account reflecting the return or exchange.

- If the product was exchanged for an item of different value, the points adjustment will match the difference, either adding or subtracting points as necessary.

- And the product was refunded or or a credit note was issued by 'CAVO.ae', the points shall be reflected from the Member’s Program account.